Privacy Policy
Last updated: October 3, 2026
Lateping is provided by JTF Labs Pty Ltd, ABN 93 693 353 347, of Victoria, Australia (“we”, “us”). This policy explains what personal information we collect, why, and what you can do about it. We collect as little as the Service needs.
What we collect
| Data | Why |
|---|---|
| Your account email address | To sign you in and send you alerts and service email. |
| Check names and schedules | To know when each job is due. |
| For each ping: its time, its kind (success, start or fail) and a country code | To work out whether a job is late and show its history. |
| Alert history | To show you what was sent and when. |
| Emails you send to support | To answer you. |
| Your plan, subscription status and Stripe customer ID | To give you the limits you paid for. |
| Alert destinations you add: email addresses, Slack and Discord webhook URLs, webhook URLs and their signing secrets | To send your alerts where you ask. Extra email addresses get alerts only after someone there confirms. |
| API keys, stored only as a one-way hash, with when each was last used | To let your scripts use the API, and to show you which keys are in use. |
What we do not collect
- We do not store IP addresses. Our hosting provider sees the IP address of each request in order to deliver it and to apply rate limits. We keep only a country code.
- We do not use tracking cookies or advertising pixels. Site traffic is counted with Cloudflare Web Analytics, which does not use cookies.
- Your card details go to Stripe and never touch our servers.
Who processes data for us
- Cloudflare hosts the Service (Workers and the D1 database), sends our email (Cloudflare Email Service) and provides our site analytics.
- Stripe is the merchant of record for paid plans, through Stripe Managed Payments. For your purchase, Stripe collects your payment and billing details (such as card, name, billing address, country and any tax ID) and is the controller of that data under its own privacy policy. It also runs the billing portal. Stripe tells us your subscription status so we can apply your plan.
- Anthropic provides AI models that we use to help read and draft replies to support emails. Support emails are sent to it for that purpose only.
Some of these providers process data outside Australia, including in the United States and the European Union.
We do not sell personal information, and we do not share it with anyone else except where the law requires it.
How long we keep it
- Ping history is kept for your plan’s history period: 7 days on Free and 1 year on paid plans.
- Account data is kept while your account is open. When you delete your account (in the panel, Settings, Delete account), we delete its checks, pings, alerts, destinations and API keys straight away. Backups roll off within 90 days.
- Support emails are kept for as long as we need them to help you, then deleted.
- Invoices, receipts and payment records are kept by Stripe under its own policy.
Email we send
We send alerts, sign-in links and service email about your account. When you sign up we also send a short onboarding email that asks one question; you can ignore it. We do not send marketing email without your opt-in, and any such email has an unsubscribe link.
Your rights
You can download a copy of your data and delete your account yourself, from Settings in the panel. You can also ask us for a copy of your personal information, ask us to correct it, or ask us to delete it: email support@lateping.com from the address on your account. Depending on where you live, you may have further rights under laws such as the Australian Privacy Act 1988 or the EU and UK GDPR, including the right to complain to a regulator such as the Office of the Australian Information Commissioner.
Security
Data is encrypted in transit. Access to production systems is limited and uses scoped credentials. If we become aware of a breach that affects your personal information, we will tell you as the law requires.
Changes
If we change this policy in a way that matters, we will email account holders before the change takes effect.
Contact
support@lateping.com. We reply within 12 hours.