Refund Policy

Last updated: October 1, 2026

14 days, no questions asked#

If you ask within 14 days of a payment, we refund that payment in full. This applies to monthly, annual and founding-offer payments, including renewals. You don’t need to give a reason.

How to ask#

Email support@lateping.com from the address on your account. We reply within 12 hours.

Who processes it#

Stripe is the merchant of record for paid plans. We approve the refund and it is processed through Stripe, back to your original payment method. How long it takes to reach your account depends on your bank.

After 14 days#

Payments older than 14 days are not refunded, except where the law requires it or where we shut the Service down. You can cancel at any time from the billing portal, and your plan stays active until the end of the period you paid for.

If we shut the Service down, we refund any unused time on annual plans.

What happens to your account#

A refunded subscription is canceled and the account moves to the Free plan. Checks over the Free limit are paused, not deleted. A refunded founding-offer subscription loses the founding price.

Your rights under the law#

This policy does not limit any rights you have under the Australian Consumer Law or other consumer laws that apply to you.